KPI Framework

KPI	Type	Why it matters	Target direction
Workflow cycle time	Business	Shows whether the agent reduces delivery friction	Down
Rework rate	Quality	Catches low-quality automation masked as speed	Down
Human approval override rate	Risk	Shows whether recommendations are trustworthy	Down after calibration
Unsafe action block count	Governance	Proves guardrails are active and visible	Tracked, reviewed
User adoption rate	Change management	Shows whether teams actually use the workflow	Up
Cost per completed workflow	Platform	Keeps scale economically honest	Down or stable
Evidence completeness	Delivery quality	Ensures actions are traceable and auditable	Up

Reporting Rule

Never report productivity without quality and risk. A workflow that is faster but less trusted is not ready to scale.